Privacy Policy for A2P Messaging Using VoIP Numbers
Effective Date: 7/1/2025
This Privacy Policy describes how [Your Company Name] ("we", "our", or "us") collects, uses, and protects personal information in connection with our A2P (Application-to-Person) text messaging services, including those using VoIP numbers, in compliance with applicable laws and carrier regulations.
1. Information We Collect
We may collect the following information:
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Phone Numbers: Including VoIP and mobile numbers used for sending or receiving messages.
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Message Content: Only as necessary to process and deliver messages, and for compliance review.
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Contact Information: Name, email address, business details, or other identifiers for registration or support.
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Usage Data: Metadata such as timestamps, delivery status, carrier responses, and IP addresses.
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Compliance Documentation: Such as business registration, opt-in proof, campaign use cases, or other required records.
2. How We Use Your Information
Your data may be used to:
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Register and verify your A2P messaging campaigns.
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Deliver SMS or MMS messages as authorized by you.
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Respond to legal or carrier compliance requirements.
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Prevent fraud, spam, or unauthorized use.
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Improve service reliability, performance, and support.
3. Opt-In and Consent
We require all message senders to maintain valid user opt-in records. You are responsible for obtaining consent from recipients prior to sending messages. We may request proof of consent or opt-in during registration or compliance review.
4. Data Sharing and Disclosure
We may share your information with:
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Telecom carriers and aggregators for message routing and compliance.
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Third-party service providers assisting in hosting, support, or analytics.
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Law enforcement or regulators as required by law or in response to legal requests.
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Business partners in cases of mergers, acquisitions, or asset transfers.
We do not sell or rent your personal information.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is fully secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information only as long as necessary to:
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Provide the services;
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Comply with legal obligations;
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Resolve disputes;
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Enforce our agreements.
Message content may be stored temporarily for delivery and compliance purposes, in accordance with carrier requirements.
7. Your Rights and Choices
Depending on your location, you may have rights to:
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Access, correct, or delete your personal data.
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Object to or restrict processing.
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File complaints with a data protection authority.
To exercise your rights, please contact us using the information below.
8. Children's Privacy
Our services are not intended for children under 13 (or equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy at any time. When we do, we will revise the "Effective Date" above. Continued use of our services indicates your acceptance of any updates.
10. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:
[Your Company Name]
Email: [support@yourdomain.com]
Phone: [Your Support Line]
Mailing Address: [Your Business Address]